CAMBOX Account & Data Deletion

How to request account deletion

If you no longer wish to use the CAMBOX application, you may request deletion of your account and related data (subject to the processing policy below) in one of the following ways:

Option 1: Delete directly in the app (recommended)

  • Sign in to the CAMBOX Mobile app.
  • Go to the Personal / Profile section.
  • Select Delete account and enter your password to confirm.

Option 2: Send a request by email

  • Email support@cambox.vn with the subject "CAMBOX account deletion request".
  • CAMBOX will process the request within 72 business hours.

Data handling policy after deletion:

Grace period

  • The account enters a pending-deletion state for 30 days. During this time, you can sign back in to cancel the deletion request and restore the account.
  • The account’s phone number and email are reserved throughout this period and cannot be used to register a new account until deletion is complete.

Data permanently deleted

  • After 30 days, all order-packing videos together with their thumbnails, avatar images, passwords, login sessions, and device tokens are permanently deleted from the CAMBOX system and cannot be recovered.

Data retained after deletion

  • Basic identifying information (full name, phone number, email) of the account owner and of the members belonging to the deleted store.
  • Transaction and payment history, for accounting and reconciliation obligations.
  • Service-usage figures in aggregate form (excluding video content).
  • The account-deletion reason, if you provide one when submitting the request.

Purpose and limits of retained data

  • Retained data is used only for accounting and reconciliation obligations, service improvement, and support if you return to CAMBOX.
  • Only authorized CAMBOX administrators can access it; this data is not used for marketing contact without your separate consent.
  • You may request further deletion of this retained data via support@cambox.vn or the hotline; CAMBOX will verify your identity and process it in accordance with applicable law.