Pricing Policy

1. Purpose

This Pricing Policy sets out the principles for listing, applying, and adjusting prices for products sold on the Cambox.vn Website, in order to ensure transparency and to protect customer rights in accordance with Vietnamese law.

2. Scope

This Policy applies to all products sold on the Website, including but not limited to:

  • Surveillance cameras.
  • IP cameras and WiFi cameras.
  • Video recorders.
  • Storage devices.
  • Network equipment.
  • Routers, switches, access points.
  • Smart home devices.
  • Consumer electronics.
  • Computer accessories.
  • Phone accessories.
  • Digital devices.
  • Digital accessories.
  • Other technology products distributed by the Company.

3. Price listing principles

  • All products are listed publicly on the Website.
  • Prices are displayed in Vietnamese Dong (VND).
  • The price at the time the customer confirms the order is the basis for the transaction, except in the cases set out in this Policy.

Depending on the product, the listed price may:

  • Include value added tax (VAT); or
  • Exclude VAT.

Whether a price includes or excludes VAT is stated clearly on the product page or during the ordering process.

Shipping, installation, configuration, setup, or other additional service fees (if any) are notified separately before the customer confirms the order.

4. Prices and promotional programmes

The Website may run the following programmes:

  • Discounts.
  • Promotions.
  • Flash sales.
  • Product bundles.
  • Free gifts.
  • Discount codes (vouchers).
  • Loyalty offers.
  • Volume-based offers.
  • Offers for dealers or business customers.

Every programme states:

  • The period of application.
  • The conditions of application.
  • The eligible customers.
  • The quantity of products covered (if any).

Promotional prices are valid only during the announced period or until the promotional quantity is exhausted.

5. Price adjustments

Given the nature of the digital device and technology industry, product prices may change based on:

  • Import prices.
  • Foreign exchange rates.
  • Manufacturer policies.
  • Distributor policies.
  • Shipping costs.
  • Market fluctuations.
  • Promotional programmes at any given time.

The Website may adjust prices without prior notice for products the customer has not yet confirmed an order for.

For successfully confirmed orders, the price is held at the level applicable at the time of confirmation, unless the parties agree otherwise or the transaction cannot be performed due to force majeure.

6. Pricing errors

Where a technical fault, system error, or data-entry error causes a product price to be displayed incorrectly, the Website may:

  • Suspend processing of the order.
  • Contact the customer to notify and reconfirm the correct price.
  • Allow the customer to choose whether to proceed or cancel the order.
  • Refund the full amount paid (if any) where the order is cancelled because of the pricing error.

The Website undertakes to handle such cases in good faith, transparently, and in a way that protects the lawful rights of the customer.

7. Quotations for business customers and dealers

For business customers, dealers, or high-volume orders:

  • Prices may be quoted separately based on quantity, product type, and the specific terms of the transaction.
  • Each quotation is valid for the period stated in the quotation itself.
  • After that period expires, the Company may adjust prices in line with market conditions.

8. Invoices and documents

  • Customers requiring a value added tax (VAT) invoice must provide the full invoicing details required by law.
  • Invoices are issued in accordance with the tax and e-invoice regulations in force.

9. Pricing commitments

The Website undertakes to:

  • List prices clearly, publicly, and transparently.
  • Charge no fees beyond those notified before the customer confirms the order.
  • Apply prices and promotional programmes exactly as announced.
  • Comply fully with the law on commerce, consumer protection, price management, and e-commerce.

10. Effect

This Pricing Policy takes effect from the date it is published on the Cambox.vn Website and applies to every transaction arising on the Website.

For any question about prices, quotations, or promotional programmes, please contact:

  • EVOS VIETNAM TECHNOLOGY JOINT STOCK COMPANY
  • Address: No. 9 LK13, Hanh Hoa Street, Xa La Urban Area, Ha Dong Ward, Hanoi City
  • Hotline: 0918018183
  • Email: evos.com.vn@gmail.com
  • Website: cambox.vn