Online Support Channels

1. Purpose

In order to improve service quality and protect customer rights, EVOS Vietnam Technology Joint Stock Company operates multiple online support channels to receive information, provide advice, answer questions, and support customers throughout the process before, during, and after purchase on the Cambox.vn Website.

2. Scope of support

Customers are supported on matters including but not limited to:

  • Advice on choosing products.
  • Providing information on features, specifications, and product compatibility.
  • Advice on pricing, promotional programmes, and sales policies.
  • Guidance on placing orders and making payments.
  • Checking order processing and delivery status.
  • Guidance on installing, configuring, and using products (if applicable).
  • Receiving warranty, return, and refund requests.
  • Support for technical issues within the scope of the Company's services.
  • Receiving customer feedback, suggestions, and complaints.
  • Answering other questions related to the Website's products and services.

3. Online support channels

Customers may contact the Company through one or more of the following channels:

3.1. Hotline

  • Phone number: 0918018183
  • Support hours: 08:00 – 17:30, Monday to Saturday (excluding public holidays as prescribed).

3.2. Email

  • Support email: evos.com.vn@gmail.com

Customers may send a request at any time. The Company will respond within a reasonable time depending on the nature and content of the request.

3.3. Website contact form

  • Customers may send requests through the Contact, Support, or Customer Care section on the Website.

Information provided by customers is received and processed in accordance with the Company's Information Privacy Policy.

The Company may support customers through official channels such as:

3.4. Support via social media and messaging applications (if any)

  • Zalo Official Account.
  • Facebook Messenger.
  • Other social media platforms or messaging applications announced by the Company from time to time.

Customers should contact the Company only through the official accounts published on the Website to avoid impersonation.

3.5. Live chat on the Website (if any)

  • The Website may integrate a live chat feature to support customers while exploring products, placing orders, and using the service.

If staff are not online, customers may leave their contact information and request so they can be responded to as soon as possible.

4. Response time

Response time depends on the content of the request and the support channel used by the customer.

Typically:

  • Requests via the Hotline are handled during working hours.
  • Requests via Email, the Website, or the contact form are responded to within 24 working hours of receipt.

For cases requiring verification or coordination with the manufacturer, distributor, or shipping unit, processing may take longer. The Company will notify the customer of processing progress when necessary.

5. Customer rights and responsibilities

Customers are responsible for:

  • Providing complete and accurate information necessary for the Company to provide support.
  • Cooperating during the information verification process when requested.
  • Not using the support channels to post content that violates the law, insults organisations or other individuals, or obstructs support operations.

Customers have the right to:

  • Receive advice and support on products and services.
  • Have their requests received and resolved within the scope of the Company's operations.
  • Have their personal information protected in accordance with the law and the Website's Privacy Policy.

6. Support commitments

The Company undertakes to:

  • Receive and process customer requests objectively, transparently, and promptly.
  • Provide accurate information within the scope of its knowledge and available data.
  • Protect customer information in accordance with the law.
  • Continuously improve the quality of support services to enhance the customer experience.

7. Effect

This Online Support Policy takes effect from the date it is published on the Cambox.vn Website and applies to all customers using the Website.

For any support request, please contact:

  • EVOS VIETNAM TECHNOLOGY JOINT STOCK COMPANY
  • Address: No. 9 LK13, Hanh Hoa Street, Xa La Urban Area, Ha Dong Ward, Hanoi City
  • Hotline: 0918018183
  • Email: evos.com.vn@gmail.com
  • Website: cambox.vn