Payment Policy

This Policy applies to all customers making purchase transactions for products sold on the Website, including but not limited to:

• Digital devices.
• Technology devices.
• Surveillance cameras.
• IP cameras, WiFi cameras.
• Network equipment.
• Storage devices.
• Smart home devices.
• Computer accessories.
• Phone accessories.
• Electronic accessories.
• Digital accessories.
• Other products listed on the Website.

3.1. Cash on delivery (COD)

• The customer pays the shipping carrier or delivery staff directly upon receiving and inspecting the goods, in accordance with the Website's rules.
• COD is available depending on the delivery area, order value, and the shipping carrier's policy.

3.2. Bank transfer

• Account holder: Công ty cổ phần công nghệ EVOS Việt Nam
• Account number: 10266688
• Bank: TMCP Kỹ Thương Việt Nam
• Branch: Xa La, Hà Đông, Hà Nội

When making the transfer, please clearly state:

• The customer's name or the order code, to facilitate reconciliation.

3.3. Payment via electronic payment gateway

• Domestic ATM cards.
• Debit cards.
• Credit cards (Visa, MasterCard, JCB, or other card types supported by the payment gateway).
• E-wallets.
• Quick transfer via QR code.
• Other electronic payment methods supported by the Website from time to time.

3.4. Direct payment at the Company

• Cash.
• Bank transfer.
• QR code scan.
• Bank card (if supported).

Payment is considered complete when:

• The Company confirms that full payment has been received.
• Or the electronic payment system reports that the transaction was successful.
• Or the customer completes COD payment upon receiving the goods.

The Website is committed to applying measures to ensure safety during the payment process:

• Using secure protocols (HTTPS/SSL) when transmitting data.
• Not storing full payment card information on the Website's systems.
• Using only lawful payment gateways with security measures in accordance with regulations.
• Controlling access to transaction data.
• Implementing measures to prevent payment fraud.

Where a payment transaction is unsuccessful due to:

• System errors.
• Connection errors.
• Errors from the bank or the payment service provider.
• Incorrect payment information.
• Other objective causes.

The customer may:

• Retry the transaction.
• Choose another payment method.
• Contact the Company for support.

Where a refund arises under the return, warranty, or order cancellation policy, the Company will issue the refund using an appropriate method, including:

• Refund to the customer's bank account.
• Refund via the electronic payment gateway.
• Refund via e-wallet (if payment was made by e-wallet).
• Or another method agreed between the parties.

The customer is responsible for:

• Providing accurate payment information.
• Paying the full order value.
• Carefully checking information before confirming the transaction.
• Keeping payment records for reference when needed.

The customer has the right to:

• Choose a suitable payment method.
• Be provided with an invoice or payment record in accordance with regulations.
• Receive support in handling any issue relating to a payment transaction.

The Company is responsible for:

• Providing full information about the available payment methods.
• Keeping payment information secure in accordance with the law.
• Supporting customers in resolving issues relating to payment.
• Reconciling and confirming transactions accurately.

The Company has the right to suspend processing of an order where:

• Payment has not yet been received for orders requiring prepayment.
• There are signs of fraud or violation of legal regulations.
• Transaction information cannot be verified when necessary.

For any question relating to payment, please contact:

• EVOS VIETNAM TECHNOLOGY JOINT STOCK COMPANY
• Address: No. 9 LK13, Hanh Hoa Street, Xa La Urban Area, Ha Dong Ward, Hanoi City
• Hotline: 0918018183
• Email: evos.com.vn@gmail.com
• Website: cambox.vn